This policy explains how Novex AI collects and uses personal data in two distinct capacities: as a Data Controller for visitors to this website, and as a Data Processor on behalf of clients who deploy our Aria chat widget on their own websites.
Novex AI is operated by Alexandru Florea, a sole trader based in Tunbridge Wells, Kent, United Kingdom. You can contact us at alex@novexai.tech.
When you visit novexai.tech or submit an enquiry through our contact form or chat widget, we may collect:
We do not use Google Analytics, advertising trackers, or any third-party tracking scripts on this website.
We process your data for the following purposes:
Novex AI provides the Aria AI chat widget to businesses ("Clients") for deployment on their own websites. When Aria is deployed on a Client's website, it captures personal data from that website's visitors on behalf of the Client.
In this context:
If you are a visitor to a website using the Aria widget and have questions about how your data is handled, please contact the business whose website you visited. They are the Data Controller responsible for that processing.
The types of data Aria may collect from visitors include: name, phone number, email address, service or treatment interest, and preferred contact time. This data is passed directly to the Client and is not used by Novex AI for any other purpose.
We do not sell your personal data. We share data only with the following sub-processors, each of whom processes data on our behalf under appropriate data protection agreements:
Some of our sub-processors are based outside the UK. Where this is the case, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (UK IDTA) or the European Commission's Standard Contractual Clauses (SCCs) as adopted for UK transfers.
Under UK GDPR, you have the right to:
To exercise any of these rights, contact us at alex@novexai.tech. We will respond within one month.
This website does not use cookies for tracking or analytics. Netlify may set a session cookie as part of normal website operation. No consent is required for strictly necessary cookies.
We may update this policy from time to time. The date at the top of this page will reflect the most recent update. Continued use of this website after an update constitutes acceptance of the revised policy.
For any questions about this policy or how we handle your data, contact us at alex@novexai.tech.